• Care

    E2 Care is designed for basic smart-home systems. Our technicians troubleshoot and fix issues quickly, with a response time of 24 hours or less. E2 Care includes an annual on-site visit, to conduct a systems wellness check.

    $49/month

  • Care Plus

    E2 Care Plus is designed for advanced smart-home systems. Our technicians troubleshoot and fix issues quickly, with a response time of 8 hours or less. E2 Care Plus includes biannual on-site visits, to conduct systems wellness checks. Any additional support needed will be provided at a discounted labor rate.

    $99/month

  • Care Commercial

    E2 Care Commerical is designed specifically for your commercial control system. Please contact us for a custom quote to fit your installation.

    Request Quote

Features

  • Our standard support includes email, phone, and SMS (text) support for all E2 Automation customers. The standard service-level agreement (SLA) is 48 hours.

  • Our after-hours support includes email, phone, and SMS (text) support for urgent issues. The after-hours The standard service-level agreement (SLA) is 8 hours.

  • We proactively monitor your devices on the network and look for issues before they cause system outages. E2 will try and correct the issue and notify you with an update.

  • System updates to critical components based on security threat and manufacture release. These updates keep systems secure and running smoothly.

  • We provide an app for you to self reboot components in your system. A reboot generally can fix simple system issues.

  • We will come on-site to review your system and run software updates. E2 Care/Plus includes 3 hours for the wellness check.

  • 10% off our normal labor rate for all service calls.

  • 25% discount on Savant Essentials subscription.

Frequently Asked Questions

  • Depending on your system components, we may not be able to perform remote updates/troubleshooting. Some devices include. We are able however to monitor the status for disconnects from the network or system.

    -Apple TV

    -Roku

    -Smart TV

  • Any device which connects to your network can be set up for monitoring if the device falls offline. If a device is not connected to your wired or wireless network, we cannot see the status or monitor the device.

  • If we detect an issue with your system, we will reach out via email to inform you. We include a resolution plan on how to proceed with the issue. Most times, we’re able to fix the issue without your interaction.

  • A wellness check includes a full checkup on the system. We will inspect all components in the system, clean components, update the software on non-remote updatable devices.

    A service call is to fix or troubleshoot issues with the system. This could include hardware component upgrades, troubleshooting, and client devices.

  • If you’re not on a service plan, service calls are billed at our hourly service rate. Support is provided at the lowest priority level. Generally, one service call will cost the same as our E2 Care plans.

  • Plans are billed annually using the CC provided on your account. You may cancel anytime before your annual renewal date. Refunds will not be provided.

  • Any component which fails within the manufacturer’s warranty period. With E2 Care, there will not be a service call charge.